RETURNS
Most items can be returned within 14 days of delivery. Item(s) must be:
In its original, undamaged condition
- Disassembled, if the item(s) were originally delivered disassembled
- In its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.
There are a few items that can’t be returned:
- Open Box / Clearance items
- Gift cards
- Personalized items
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the sale page
In addition, any delivery ship fees or service charges collected on the order will not be refunded. This includes:
- $4.99 shipping charge for orders under $35
- Upgraded shipping charges (expedited, express, room of choice, etc.)
- Assembly services included with delivery
ARTWORKSBYCSMITH does not price match
REFUNDS
When returning an item, you can choose to receive your refund as store credit (never expires!) or to your original payment method.
When will I receive my refund?
Timing of your refund is dependent on your refund method.
- Store Credit and Gift Card: We will credit your account within 1 business day once we receive notification that your item(s) have arrived at our Returns Center or have been returned in store.
- Credit Card: We will initiate your refund once we receive notification that your item(s) have arrived at our Returns Center or have been returned in store. Typically, you should see your refund reflected in your account within 5-7 days from carrier drop off or pick up, but it may take up to 2 weeks
- All other methods: Please allow up to 2 weeks for us to fully process your return and issue your refund. For cash purchases, you may be refunded as a corporate check.
If your returned item is not received at our Returns Center, we reserve the right to reverse the refund.
Will my delivery ship fees or services be refunded?
Any delivery ship fees or service charges collected on the order will not be refunded. This includes:
- $4.99 shipping charge for orders under $35
- Upgraded shipping charges (expedited, express, room of choice, etc.)
- Assembly services included with delivery